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Return Policy

Effective Date: 1st February 2025

At Zaventer, we strive to provide premium-quality fashion products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a 15-day return policy from the date of delivery. Please read our policy carefully to ensure a smooth return process.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Returned within 15 days from the date of delivery.
  • Unused, unworn, and unwashed, with original tags and packaging.
  • In the same condition as received, free from stains, odors, or damage.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

  • Items marked as Final Sale or Clearance.
  • Personalized or custom-made items.
  • Gift cards or store credits.

Return Process

To initiate a return, follow these steps:

  • Submit a Return Request: Contact our support team at contact@zaventer.com with your order number and reason for return.
  • Receive Return Authorization: We will review your request and provide a return authorization number (RMA) along with return instructions.
  • Ship Your Item: Securely package your item and ship it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Processing & Refund: Once received, we will inspect the item and process your refund within 5-7 business days.

Refunds

  • Approved refunds will be credited to the original payment method.
  • Shipping fees are non-refundable, except for defective or incorrect items.
  • If your refund is delayed, check with your bank or payment provider before contacting us.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, return your item and place a new order.

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We will provide a replacement or full refund, including shipping costs.

Late or Missing Refunds

  • If you haven’t received a refund yet, please:
    Check your bank account.
  • Contact your credit card provider (it may take time to reflect).
  • If the issue persists, email us at contact@zaventer.com for assistance.

Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be updated on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: